User Agreement - Coach

User Agreement: Coach


The Growing Coaches Ltd

You are entering into this User Agreement with The Growing Coaches Ltd (also referred to as “we”, “us” and “our”).

Reference to ‘User(s)’, ‘you’ and ‘your’ mean the coach who is entering into this User Agreement.

Reference to the ‘platform’ means The Growing Coaches web platform.

This User Agreement combined with the Agreed General Terms and Conditions, together form the basis of our relationship.

User Responsibilities

1.1 Users are responsible for their own security in conjunction with our services, both online and offline.

1.2 Users are solely responsible for the material they post on the Website, including messages sent, and they must not post defamatory, offensive or illegal material.

1.3 Users are responsible for their own internet security when using the Website.

1.4 Users must contact us immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified us that they believe their password has been compromised and we have acknowledged receipt of this.

1.5 Users must not use the Website with the intention of disintermediating The Growing Coaches in any way. Users must not promote opportunities or services of any company other than The Growing Coaches on the Website.

Coach Responsibilities

2.1 Coaches are not employees of The Growing Coaches and are solely responsible for their own actions both on and off the Website.

2.2 Coaches are responsible for ensuring that the personal information they provide and their personal statements on the platform are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.

2.3 Coaches must declare that they are in possession of relevant and current professional indemnity insurance prior to completing their profile on the platform.

2.4 Coaches are responsible for selecting the correct cohort and business school/university/training provider where they are/have been in attendance. If the relevant cohort or business school/university/training provider is not featured the coach can contact to discuss options.

2.5 Coaches agree to make themselves available for between 1 and 4 coachee assignments where an assignment consists of 6 x 90 minute coaching sessions at intervals agreed between the coach and coachee.

2.6 Coaches are providing their time and expertise for coaching assignments without any form of payment on the understanding that The Growing Coaches is providing a platform where coaches and coachees connect.

2.7 Coaches will be presented as potential ‘matches’ for coachees based on criteria contained within their profiles. No guarantee is provided that coaches will either be presented as possible matches for coachees or chosen by coachees.

2.8 If/when you receive a connection request from a coachee you can view their profile and decide whether to accept or decline the connection request. If you accept the request both yours and the coachees contact details will be made visible to both you and the coachee.

2.9 If you receive a connection request from a coachee you have 7 days to respond. If you don’t respond the request will automatically be declined and your profile will be set to unavailable so you will not be presented as a potential match for any other coachees. If this happens and you wish to remain visible to potential coachees, you should log in to the platform and change your status to ‘available’.

2.10 Once you accept a connection request from a coachee you should arrange an initial call or video call to get to know each other, discuss the coachee’s requirements and make sure you both feel that you are a good ‘fit’ to work together. At this point it is the coachee’s responsibility to share their sponsors details with you (where one exists).

2.11 Where a sponsor does exist, you should communicate with them directly to gain their input into the coaching contract and to agree with them how you and the coachee will communicate progress. It is standard practice for the coach, coachee and sponsor to check-in after the third and again after the final session. As your conversations with the coachee are covered by confidentiality, it is the coachee’s responsibility to share feedback with the sponsor and for the coach to observe and adopt any relevant feedback into the remainder of the coaching sessions.

2.12 Prior to commencing your first coaching session, you should complete The Growing Coaches ‘Coaching – Our Guide to Working Together’ agreement for all coach/coachee assignments, with copies to be signed by the coach, coachee and sponsor (where one exists). ‘Coaching – Our Guide to Working Together’ can be found within the ‘Info’ section on the platform.

2.13 Coaches should make bookings for sessions within the platform. This helps to log coaching hours and also sends an automated confirmation email to the coachee.

2.14 Coaches agree not to solicit Coachees or disintermediate The Growing Coaches, or attempt to solicit Coachees or disintermediate The Growing Coaches, in any way, from the first point of contact with any Coachee, during any period of confirmed bookings with any Coachee or at any time within 12 months of the date of the most recent booking with the relevant Coachee (the "Coach Restriction Period").

2.15 Coaches should complete a maximum of 6 x 90 minute session with any one coachee. If further sessions are deemed appropriate, the coach and/or the coachee/ the coachee’s organization should contact The Growing Coaches directly to discuss options.

2.16 After the 6th and final session with a coachee and when adding notes to your session detail you should answer the question ‘are you continuing with this coachee’ as ‘no’. This will release your availability to take on more coachees (if you were at your maximum as selected). You can change the number of coachees you want to be available for at any time.

2.17 Any Coach who, in the opinion of The Growing Coaches (which need not be reasonable), fails to comply with these terms and conditions may be immediately barred from using the Website and related services.

2.18 Coaches should inform The Growing Coaches in writing and within 72 hours of confirming if they are leaving their coach training programme prior to its successful completion.

2.19 If you no longer wish to be visible to coachees on the platform you should sign in and change your status to unavailable. If you wish for your profile to be deleted from the platform you should email

2.20 If you have any questions or queries, please see the FAQ section of the website (visible in the footer of each page) or email

This agreement is effective from 12 November, 2020